Interventions
Can this intervention really be closed?
Close too early and you lose a follow-up still due. Close too late and it buries the ones that matter. Kohentra tells you when every condition is met.
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Invoicing
An intervention finished, a contract still active, an order delivered… and invoicing that never followed. Kohentra tells a normal delay from a genuine miss.
A reasoned conclusion. Never an automatically generated invoice.
Work can move ahead while invoicing lags behind. Traditional tools can't tell a normal delay (a recurrence under way, a contract still running, an invoice already generated from a template) from a real miss. The result: too many alerts, or none at all.
The business object (contract, intervention, order), its invoicing history, linked invoices, provenance notes (an invoice generated from a recurring template, for example) and the events normally expected for this type of object.
Kohentra rebuilds the invoicing context before involving anyone. It doesn't trust a raw status field: it checks what is actually demonstrated (a linked invoice, an explicit recurrence, a provenance note).
The invoicing agent reviews the case with the evidence Kohentra gathered and concludes: invoicing apparently missing, already covered, or not enough data to decide.
A reasoned conclusion. Never an automatically generated invoice.
You confirm, dismiss or postpone. This agent writes nothing to Dolibarr.
Every conclusion cites its facts: invoice reference, recurrence note, contract date. You can check it at a glance.
Interventions
Close too early and you lose a follow-up still due. Close too late and it buries the ones that matter. Kohentra tells you when every condition is met.
Expected events
Your tools see what happened. Kohentra also sees what should have happened, and didn’t.
Support
Between spam, requests already dealt with and real customers left waiting, Kohentra sorts things out, and tells you why a ticket stands out.
See how Kohentra turns your Dolibarr history into a short queue of explained situations.