Relations
Does this business relationship hold together?
Customer, contract, intervention, equipment: Kohentra measures what really links your records, and never passes off a correlation as a certainty.
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Support
Why does this ticket deserve my attention?
Between spam, requests already dealt with and real customers left waiting, Kohentra sorts things out, and tells you why a ticket stands out.
What lands in your queue
What you are shown
A ticket that stands out, with its reason. For spam, possibly a proposal to close it.
The reasoning, at a glance
- A ticket is opened
- An agent qualifies it: spam or not
- A follow-up is normally expected
- No progress past the usual delay
- The ticket stands out, with its reasons
The problem
A support queue mixes real customers, requests already handled and pure noise. Looking at everything is expensive; looking at nothing costs you customers.
What Kohentra looks at
The ticket’s status, how long it has been open, its follow-up, and what agents have already concluded about it.
What Kohentra does
Kohentra spots tickets left open beyond the expected follow-up. It takes into account what agents have already established: a ticket recognised as spam doesn't send another agent hunting for the equipment it concerns.
Expertise involved
The ticket classification agent concludes “spam”, “not spam” or “uncertain”. Its conclusions are qualified on your own judgements.
What you are shown
A ticket that stands out, with its reason. For spam, possibly a proposal to close it.
What you decide
You judge the agent's conclusions. Closing a ticket recognised as spam is currently the only action Kohentra can carry out in Dolibarr, and only if you have explicitly granted it to this agent, in this version. Without prior confirmation? Only once your judgements have proven that its “spam” really is spam.
Why you can check it
A good overall score is not enough. To act without confirmation, it takes for example at least 29 “spam” conclusions judged correct with no error at all, and an execution record that has proven itself too.
Other questions Kohentra settles
Add-on modules
Does Kohentra understand the modules specific to our Dolibarr?
Asset management, connectors, in-house modules: Kohentra discovers the objects your add-ons bring and links them to the rest of your business, without custom code.
Memory
Has this situation already been reviewed?
Nothing wears people down like a settled alert that comes back every morning. Kohentra remembers what you decided, and what its agents concluded.
Every situation comes with its evidence.
See how Kohentra turns your Dolibarr history into a short queue of explained situations.